Incidents reported on status page for Whitehill Group https://status.whitehill.group/ https://d1lppblt9t2x15.cloudfront.net/logos/059d13a527079c25cf5172fcca9dd9ed.png https://status.whitehill.group/ en https://status.whitehill.group/incident/947774 Thu, 09 Jul 2026 01:50:00 -0000 https://status.whitehill.group/incident/947774#f3b1f602e9bc0488554e0ba1e00d4f5c691409db6fc902a39609c990465ac33c The issue has been resolved, all services are operating as expected. Thank you for your patience, apologies for any inconvenience caused. https://status.whitehill.group/incident/947774 Thu, 09 Jul 2026 01:45:00 -0000 https://status.whitehill.group/incident/947774#add836f5921bab81e0c38fa734d5148cebe070d01552eeba1b2d44b40422ab18 Core services have been updated to not depend on the failing connection, allowing them to start up normally. This reconfiguration has allowed all services, including the network stack, to come back up. https://status.whitehill.group/incident/947774 Thu, 09 Jul 2026 01:30:00 -0000 https://status.whitehill.group/incident/947774#c7648b5770a3533e5d6f6abcac25a9058251baf3f4b3dc7e93b44a3b66fd0629 The root cause of the issue has been found. Services have failed to automatically recover due to a misconfiguration in the networking stack on our core instance. A fix is being implemented. https://status.whitehill.group/incident/947774 Thu, 09 Jul 2026 01:00:00 -0000 https://status.whitehill.group/incident/947774#3e1b969a2ec3bc3e3394565fc499a5ffb078e6354b43601a2465c20500f2a2c9 The cloud provider has restarted the server instances, however services have failed to automatically recover. The cause of this is under investigation. https://status.whitehill.group/incident/947774 Thu, 09 Jul 2026 00:30:00 -0000 https://status.whitehill.group/incident/947774#3b229edc6b252e87e6928a77b8c5f2228e59358b1cb503dbb58d8bd435459cff Our cloud provider is deploying a security patch to instances, causing the instances to be unavailable for approximately 30 minutes. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 23:44:11 -0000 https://status.whitehill.group/incident/795805#ed38b2b9ca0e60521e2ca292a0ee8bc47e3e0edad5be9d3fc1e5482796007c85 Maintenance completed https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/790548 Fri, 19 Dec 2025 02:10:47 -0000 https://status.whitehill.group/incident/790548#efc30e4a0b34b1afe50463e4e8526f8f0938914af939f7396b8f14218166d410 The support site may be temporarily unavailable whilst we upgrade and enhance your experience. Thank you for helping us help you help us all. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 15:05:00 -0000 https://status.whitehill.group/incident/371677#ffe6e33749eeaee7d10d00a215be7dbe8a57c39344c6f3a1195c7a589eeaab4d The attacks appear to be fully mitigated and services have been fully restored. However, we're continuing to monitor the situation just in case. We apologise for the inconvenience caused over this time period. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 14:17:00 -0000 https://status.whitehill.group/incident/371677#8e9bbc75acc7f4691ac23a1702ca6e2ea6ab56b315a181dbc81f32684cee9511 The attacks are continuing and we are continuing to attempt mitigations - services may continue to appear degraded whilst these attacks carry on. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 13:58:00 -0000 https://status.whitehill.group/incident/371677#43b6979d6d7bab4d12ec7c4061a6a4f58310dfad9260c25dbfbef9d63c6d7fe0 Mitigations have been put in place and we're monitoring results. As of writing this announcement, 59 IP addresses have been automatically blocked from accessing Axon - these IP addresses are confirmed to be related to the attack and services appear to be returning to normal availability since they were blocked. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 13:30:00 -0000 https://status.whitehill.group/incident/371677#b0e00d084b862fd22c3b4bad3936b685917ee78cc42e03a43e5337ef7e297a19 An ongoing DDoS attack is affecting availability of Axon and SSO services. https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 19:05:00 -0000 https://status.whitehill.group/incident/359236#cb4778b8d6c928a3507a11291a7040e5f87f46816e03ea58876b35c026e419ef Axon services are now available again. The mitigations put in place have resolved the issue as well as strengthened our servers against any future DoS attacks. We apologise for the inconvenience caused by the downtime https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 18:05:00 -0000 https://status.whitehill.group/incident/359236#26881cf477b730f6f764844c664765eaf47d72c98790d1d8c5ef2d0d42eecbb4 A fix has been applied and we're continuing to monitor the results. Services may temporarily go down whilst we fine-tune the configuration https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 17:00:00 -0000 https://status.whitehill.group/incident/359236#7fa932a71915ea086258e258dfc10e0517f1f6e833db77b4060de60382a3a2e6 The first fixes have been implemented and we're continuing to monitor the service status. https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 16:31:00 -0000 https://status.whitehill.group/incident/359236#2fb9c53f3580d131bb29e2d2aa2a52062901aa659e836828c4c19eb24e6c0738 A Denial-of-Service attack is currently affecting Axon services. We are working to mitigate this. https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/290463 Tue, 21 Nov 2023 23:50:00 -0000 https://status.whitehill.group/incident/290463#6d8dd0edcde5f3bd2e1f23549f9ec571283136fada58551cc07a341fdea3cebf Er upgrades and stuff. System downtime may occur during these works.