Incidents reported on status page for Whitehill Group https://status.whitehill.group/ https://d1lppblt9t2x15.cloudfront.net/logos/043f34867bfbb8555d003cf282c5c9a2.png https://status.whitehill.group/ en https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 23:44:11 -0000 https://status.whitehill.group/incident/795805#ed38b2b9ca0e60521e2ca292a0ee8bc47e3e0edad5be9d3fc1e5482796007c85 Maintenance completed https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 23:44:11 -0000 https://status.whitehill.group/incident/795805#ed38b2b9ca0e60521e2ca292a0ee8bc47e3e0edad5be9d3fc1e5482796007c85 Maintenance completed https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 23:44:11 -0000 https://status.whitehill.group/incident/795805#ed38b2b9ca0e60521e2ca292a0ee8bc47e3e0edad5be9d3fc1e5482796007c85 Maintenance completed https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 23:44:11 -0000 https://status.whitehill.group/incident/795805#ed38b2b9ca0e60521e2ca292a0ee8bc47e3e0edad5be9d3fc1e5482796007c85 Maintenance completed https://status.whitehill.group/ Mon, 29 Dec 2025 22:57:14 +0000 https://status.whitehill.group/#ea05e50765099ddb7958450004d75bef13a5c2c9b114d862b758ffb4b707cf5a Axon Licensing API recovered https://status.whitehill.group/ Mon, 29 Dec 2025 22:56:56 +0000 https://status.whitehill.group/#d37f2904ea8942f54395be7659741a8ec37f66d1b1305ffe4c73021803c1039c Axon Portal recovered https://status.whitehill.group/ Mon, 29 Dec 2025 22:53:54 +0000 https://status.whitehill.group/#d37f2904ea8942f54395be7659741a8ec37f66d1b1305ffe4c73021803c1039c Axon Portal went down https://status.whitehill.group/ Mon, 29 Dec 2025 22:48:03 +0000 https://status.whitehill.group/#dc86ae8033bb62445c799d30efd037165bfae1bbdcabd3d8b08e9b1a53ea176e Axon Portal recovered https://status.whitehill.group/ Mon, 29 Dec 2025 22:41:55 +0000 https://status.whitehill.group/#dc86ae8033bb62445c799d30efd037165bfae1bbdcabd3d8b08e9b1a53ea176e Axon Portal went down https://status.whitehill.group/ Mon, 29 Dec 2025 22:24:13 +0000 https://status.whitehill.group/#ea05e50765099ddb7958450004d75bef13a5c2c9b114d862b758ffb4b707cf5a Axon Licensing API went down https://status.whitehill.group/ Mon, 29 Dec 2025 22:02:35 +0000 https://status.whitehill.group/#72e512658ac41e8157b3dceb6c94ea7c683ce8fa137e4bbe8a15b837f07834f4 Whitehill Website recovered https://status.whitehill.group/ Mon, 29 Dec 2025 21:59:50 +0000 https://status.whitehill.group/#72e512658ac41e8157b3dceb6c94ea7c683ce8fa137e4bbe8a15b837f07834f4 Whitehill Website went down https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/795805 Mon, 29 Dec 2025 21:45:00 -0000 https://status.whitehill.group/incident/795805#55bf92b24c172b9e5bec726102ae496304643e83e9b4e13f0928d4860717c6f9 We're upgrading parts of our server infrastructure. Some core services may be degraded or unavailable during this time, whilst services are stopped, restarted and reconfigured. Some non-essential services (i.e. myWhitehill and Modmail) may experience longer downtime, whilst we work on getting essential services (i.e. Axon) operational. We apologise for any inconvenience and thank you for your patience and understanding. https://status.whitehill.group/incident/790548 Fri, 19 Dec 2025 02:24:50 -0000 https://status.whitehill.group/incident/790548#0f5c8ae3a4c6a396dbaff85401ef61c7f36197975d43775d7d2078c450111382 Maintenance completed https://status.whitehill.group/ Fri, 19 Dec 2025 02:16:05 +0000 https://status.whitehill.group/#53b18df317f4f17b9e770472eb7fba035ad07bd0b83f2bc1d718fcf800cdd7b0 Whitehill Support Page recovered https://status.whitehill.group/ Fri, 19 Dec 2025 02:12:34 +0000 https://status.whitehill.group/#53b18df317f4f17b9e770472eb7fba035ad07bd0b83f2bc1d718fcf800cdd7b0 Whitehill Support Page went down https://status.whitehill.group/incident/790548 Fri, 19 Dec 2025 02:10:47 -0000 https://status.whitehill.group/incident/790548#efc30e4a0b34b1afe50463e4e8526f8f0938914af939f7396b8f14218166d410 The support site may be temporarily unavailable whilst we upgrade and enhance your experience. Thank you for helping us help you help us all. https://status.whitehill.group/incident/790548 Fri, 19 Dec 2025 02:10:47 -0000 https://status.whitehill.group/incident/790548#efc30e4a0b34b1afe50463e4e8526f8f0938914af939f7396b8f14218166d410 The support site may be temporarily unavailable whilst we upgrade and enhance your experience. Thank you for helping us help you help us all. https://status.whitehill.group/ Tue, 04 Nov 2025 10:00:02 +0000 https://status.whitehill.group/#1fda4b1333ae499773b23aea69e57ba4bf5a94f7bd1cf9ed048cb305f32812ed Database backups recovered https://status.whitehill.group/ Tue, 04 Nov 2025 09:15:51 +0000 https://status.whitehill.group/#1fda4b1333ae499773b23aea69e57ba4bf5a94f7bd1cf9ed048cb305f32812ed Database backups went down https://status.whitehill.group/incident/371677 Sun, 19 May 2024 15:05:00 -0000 https://status.whitehill.group/incident/371677#ffe6e33749eeaee7d10d00a215be7dbe8a57c39344c6f3a1195c7a589eeaab4d The attacks appear to be fully mitigated and services have been fully restored. However, we're continuing to monitor the situation just in case. We apologise for the inconvenience caused over this time period. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 15:05:00 -0000 https://status.whitehill.group/incident/371677#ffe6e33749eeaee7d10d00a215be7dbe8a57c39344c6f3a1195c7a589eeaab4d The attacks appear to be fully mitigated and services have been fully restored. However, we're continuing to monitor the situation just in case. We apologise for the inconvenience caused over this time period. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 14:17:00 -0000 https://status.whitehill.group/incident/371677#8e9bbc75acc7f4691ac23a1702ca6e2ea6ab56b315a181dbc81f32684cee9511 The attacks are continuing and we are continuing to attempt mitigations - services may continue to appear degraded whilst these attacks carry on. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 14:17:00 -0000 https://status.whitehill.group/incident/371677#8e9bbc75acc7f4691ac23a1702ca6e2ea6ab56b315a181dbc81f32684cee9511 The attacks are continuing and we are continuing to attempt mitigations - services may continue to appear degraded whilst these attacks carry on. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 13:58:00 -0000 https://status.whitehill.group/incident/371677#43b6979d6d7bab4d12ec7c4061a6a4f58310dfad9260c25dbfbef9d63c6d7fe0 Mitigations have been put in place and we're monitoring results. As of writing this announcement, 59 IP addresses have been automatically blocked from accessing Axon - these IP addresses are confirmed to be related to the attack and services appear to be returning to normal availability since they were blocked. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 13:58:00 -0000 https://status.whitehill.group/incident/371677#43b6979d6d7bab4d12ec7c4061a6a4f58310dfad9260c25dbfbef9d63c6d7fe0 Mitigations have been put in place and we're monitoring results. As of writing this announcement, 59 IP addresses have been automatically blocked from accessing Axon - these IP addresses are confirmed to be related to the attack and services appear to be returning to normal availability since they were blocked. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 13:30:00 -0000 https://status.whitehill.group/incident/371677#b0e00d084b862fd22c3b4bad3936b685917ee78cc42e03a43e5337ef7e297a19 An ongoing DDoS attack is affecting availability of Axon and SSO services. https://status.whitehill.group/incident/371677 Sun, 19 May 2024 13:30:00 -0000 https://status.whitehill.group/incident/371677#b0e00d084b862fd22c3b4bad3936b685917ee78cc42e03a43e5337ef7e297a19 An ongoing DDoS attack is affecting availability of Axon and SSO services. https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 19:05:00 -0000 https://status.whitehill.group/incident/359236#cb4778b8d6c928a3507a11291a7040e5f87f46816e03ea58876b35c026e419ef Axon services are now available again. The mitigations put in place have resolved the issue as well as strengthened our servers against any future DoS attacks. We apologise for the inconvenience caused by the downtime https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 19:05:00 -0000 https://status.whitehill.group/incident/359236#cb4778b8d6c928a3507a11291a7040e5f87f46816e03ea58876b35c026e419ef Axon services are now available again. The mitigations put in place have resolved the issue as well as strengthened our servers against any future DoS attacks. We apologise for the inconvenience caused by the downtime https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 18:05:00 -0000 https://status.whitehill.group/incident/359236#26881cf477b730f6f764844c664765eaf47d72c98790d1d8c5ef2d0d42eecbb4 A fix has been applied and we're continuing to monitor the results. Services may temporarily go down whilst we fine-tune the configuration https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 18:05:00 -0000 https://status.whitehill.group/incident/359236#26881cf477b730f6f764844c664765eaf47d72c98790d1d8c5ef2d0d42eecbb4 A fix has been applied and we're continuing to monitor the results. Services may temporarily go down whilst we fine-tune the configuration https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 17:00:00 -0000 https://status.whitehill.group/incident/359236#7fa932a71915ea086258e258dfc10e0517f1f6e833db77b4060de60382a3a2e6 The first fixes have been implemented and we're continuing to monitor the service status. https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 17:00:00 -0000 https://status.whitehill.group/incident/359236#7fa932a71915ea086258e258dfc10e0517f1f6e833db77b4060de60382a3a2e6 The first fixes have been implemented and we're continuing to monitor the service status. https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 16:31:00 -0000 https://status.whitehill.group/incident/359236#2fb9c53f3580d131bb29e2d2aa2a52062901aa659e836828c4c19eb24e6c0738 A Denial-of-Service attack is currently affecting Axon services. We are working to mitigate this. https://status.whitehill.group/incident/359236 Mon, 22 Apr 2024 16:31:00 -0000 https://status.whitehill.group/incident/359236#2fb9c53f3580d131bb29e2d2aa2a52062901aa659e836828c4c19eb24e6c0738 A Denial-of-Service attack is currently affecting Axon services. We are working to mitigate this. https://status.whitehill.group/incident/311037 Thu, 11 Jan 2024 16:02:10 -0000 https://status.whitehill.group/incident/311037#b298696ae01d32769e9a7f8d6a949d68b1da13fff46051a22dbde9e54f09fc1c Maintenance completed https://status.whitehill.group/incident/311037 Thu, 11 Jan 2024 16:02:10 -0000 https://status.whitehill.group/incident/311037#b298696ae01d32769e9a7f8d6a949d68b1da13fff46051a22dbde9e54f09fc1c Maintenance completed https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/311037 Wed, 10 Jan 2024 21:00:00 -0000 https://status.whitehill.group/incident/311037#6e34d45f716f72df313a6ed67f3b659325914565b924a06d1d1740418c93d67a There may be brief periods of downtime as maintenance is performed on Axon and it's infrastructure. https://status.whitehill.group/incident/290463 Wed, 22 Nov 2023 01:30:00 -0000 https://status.whitehill.group/incident/290463#70a17f61bcb0268d4ef9f5c18692c1ffa76dcf86d1b21ef092755097b4a29bf6 Maintenance completed https://status.whitehill.group/incident/290463 Wed, 22 Nov 2023 01:30:00 -0000 https://status.whitehill.group/incident/290463#70a17f61bcb0268d4ef9f5c18692c1ffa76dcf86d1b21ef092755097b4a29bf6 Maintenance completed https://status.whitehill.group/incident/290463 Tue, 21 Nov 2023 23:50:00 -0000 https://status.whitehill.group/incident/290463#6d8dd0edcde5f3bd2e1f23549f9ec571283136fada58551cc07a341fdea3cebf Er upgrades and stuff. System downtime may occur during these works. https://status.whitehill.group/incident/290463 Tue, 21 Nov 2023 23:50:00 -0000 https://status.whitehill.group/incident/290463#6d8dd0edcde5f3bd2e1f23549f9ec571283136fada58551cc07a341fdea3cebf Er upgrades and stuff. System downtime may occur during these works.